Support & Maintenance From Sure Communications
Business disruption caused by a telephone system breakdown is something no organisation wishes to experience. Sure Communications maintenance cover ensures that in this unfortunate event rectification will be undertaken with the minimum of fuss and as expediently as possible.
All maintenance contracts provide full cover, including parts, labour and access 24hours a day to experienced engineers. Once a fault is reported customers can have confidence that it will be resolved quickly and efficiently. Over 70% of all faults can now be rectified remotely in minutes rather than hours using our state of the art remote management tools that allow us to access your network from any internet connection. Even if the fault is network related our team will diagnose and liaise directly with the network provider to cure the problem.
Additional to fault correction and included under the contract, cost free -
- Unlimited end user technical support
- System administration support
- Remote moves and changes
- Remote monitoring